Australian Museum
Visitor Experience Host
North Sydney, 2060, Sydney, New South Wales
Full time
Posted 16/04/2025
Closed 30/04/2025
Visitor Experience Host
Join us at the Australian Museum and help us achieve our Mission to ignite wonder, inspire debate and drive change.
About Burra Learning Place
Burra Learning Place is a play-based interactive space for the AM younger audiences and offers a ‘many-ways’ experience where First Nations and western knowledges are brought together in layers of learning that promote caring for Country and each other. Burra Learning Place features two multi-purpose teaching spaces and several versatile programming areas, an immersive theatre, custom-made touchable First Nations tools, sensory walls and dioramas showcasing the work of the Australian Museum Research Institute, and a range of multi-modal, accessible interactives. School groups, children and adults have opportunities to engage with different ways of knowing within area of the exhibition, providing a rich, multi- dimensional learning experience.
About the Role
Visitor Experience Hosts are responsible for delivering play-based learning experiences and creative programs within Burra.
Click on the following links to begin the journey to find your new career at the AM
· Role Description
· AM Candidate Pack
There are two types of employment opportunities in the Burra team:
Temporary employment
- Clerk Grade 1/2: salary range offered for the role will be $70,694 - $76,857 with penalty rates for Sat, Sun and public holidays
· Fixed term up to 10 months
· Multiple shifts available
o 7 days a week
o Shifts may range between 9:30am - 5pm
Casual employment
· Clerk Grade 1/2 salary ranged offered - $41.94 - $45.59 per hour plus casual loadings
· Casual employment up to 12 months
· Multiple shifts available
o 7 days a week
o Shifts may range between 9:30am - 5pm
About You
To be successful as a Visitor Experience Host, you will:
· Be an outgoing, creative and enthusiastic educator with an understanding, knowledge and interest for science communication, climate solutions and committed to promoting First Nations and Pasifika cultures.
· Understand the development stages of early years to primary- aged young people and have experience working with learners with diverse needs.
· Able to spark and sustain age-appropriate conversations and play-based engagements with children and their carers to foster learning, extend thinking and recognise spontaneous teachable moments.
· Experienced in working in a busy and sometimes fast paced environment
· Experienced in working in team and understand team dynamics during peak visitation periods.
· Be solutions focused with experience in providing an excellent visitor experience and customer services.
Knowledge & Experience
· Demonstrated experience in working with early years or primary-aged children in education settings.
· Demonstrated knowledge of the science, arts and cultural sectors and their operations
· Demonstrated experience in providing excellent customer experience
Essential requirements· Hold a valid NSW Working with Children Check
About The Australian Museum
The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
Recent staff survey results confirm that our staff feel valued, accepted and supported and that they believe the AM is an inclusive workplace. AM staff also report a high level of job satisfaction
The AM is located on the homelands of the Gadigal people and acknowledges and pays respect to the Gadigal people as the custodians of the land, sky and waterways, paying respect to Elders past and present.
Check out our current exhibitions and events here.
Benefits
Besides working together with other like-minded people, you will have access to professional development and dedicated Wellbeing programs
How to apply
Applicants must submit (if submitted as attachment, please upload as PDF):
1. A one page covering letter which addresses the role description’s key knowledge and experience.
2. Resume
As part of the online application process, you will be prompted to answer two targeted questions.
1. Please give an example of a program that you have delivered for an early years or primary-aged audience. How did you apply your knowledge of learning development and content in delivering this program? (max 300 words)
2. Visitors to Burra can have a diverse range of learning needs. Please give an example of a time you supported learning for a person with accessibility or inclusion requirements. What was your approach and what was the outcome? (300 words max)
For more details, Frequently Asked Questions and how to apply for the role go to I Work for NSW.
The successful applicant will be subject to national criminal records check. As recommended by Australian Technical Advisory Group on Immunisation (ATAGI), the Australian Museum encourages all applicants who can be safely vaccinated for COVID-19, to be so.
Contact person: Alex Jackson, Project Officer – Burra - ***************@australian.museum
Inclusive and welcoming
The Australian Museum is an NSW Public Service organisation and aims to attract and retain the right people for the right jobs. The AM is a diverse and inclusive workplace where genuine participation and contribution is enabled, and everyone, regardless of their background, identity or circumstances is valued, accepted and supported to thrive at work.
This means that we are embedding diversity and inclusion in everything we do on a daily basis, whether it be our recruitment processes, workplace culture, career development programs, customer service or policies and procedures. If we can make some adjustments to our recruitment process to better enable you to shine, please reach out to the contact person or note this in your application.