Warranty ClerkService Administration

The Company

Southside Truck Centre is an award-winning dealership in the heavy vehicle industry, specialising in the top brands in the Australian Truck sales market, such as Volvo, Mack, UD, Hino, Western star, MAN & Dennis Eagle Trucks. We are committed to providing our customers with excellent products and services, and we are looking for someone who shares our enthusiasm for this industry.

The Position

Southside Truck Centre is currently seeking applications for a Warranty Clerk / Service Administration to join our Lismore team. We have an exciting opportunity for a self-motivated, exceptional attention to detail, organised team player to join our service department.

This is a Full time Monday-to-Friday role with the position offing outstanding career growth and job security with a strong and growing independent family-owned business. As a successful candidate, you will join an established and highly respected dealer. With the right attitude towards success and a willingness to form part of the Southside Truck Centre Team, you will surely achieve great things in this role.

What We Offer:

• Comprehensive training and mentorship in the heavy vehicle industry.

• A supportive and inclusive work environment.

• Competitive compensation package based on experience and skills.

• A friendly team-based working environment.

• Long-term employment with career development and progression.

Duties

Warranty

• Efficiently and accurately tracking warranty payments within the department.

• Reconciling all warranty receivables with payments through the appropriate accounting schedule.

• Process and submit warranty claims in a timely manner and in line with warranty policy and procedures.

• Compile warranty claim documentation in accordance with Manufacturer guidelines.

• Verifying submission criteria required by factory or distributor.

• Posting credits into the dealer management system.

• Following upon payment of outstanding claims.

• Controlling warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing and storing of parts in systematic order.

 Service Administration

•  Manage incoming service requests

•  Maintain accurate service records and job documentation

• Data entry

•  Liaise with customers to confirm appointments and follow up on service outcomes.

•  Prepare service reports and assist with invoicing.

•  Support the Service Manager and Service Advisor with administrative tasks when require.

Selection Criteria

• Previous experience in the handling and processing of warranty claims using online systems (preferred, not essential)

• Analytical and methodical skills with good computer literacy

• Organisational and administration skills gained in service administration environment

• Previous experience in dealership and / or truck related industry (preferred, not essential)

• Excellent verbal and written communication and presentation skills

• An understanding of the mechanics of heavy commercial trucks will be highly advantageous 

How to Apply:

If you're excited about the prospect of starting your career in the heavy vehicle industry and joining our team in Lismore, we want to hear from you! Please send your resume and a cover letter addressing the selection criteria.

Join us in the exciting world of heavy vehicles and be a part of our dedicated team. Your passion and commitment will be the keys to your success in this role!

Southside truck Centre is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.