TasTAFE
5 weeks
Become a confident tour guide and tourism customer service professional. This beginner course teaches you how to engage visitors, deliver compelling tour commentaries, and provide first aid support while working at Tasmania's premier attractions.
There are no essential entry requirements for this course. You should be at least 16 years old to enrol at TasTAFE. While not required, it is recommended that you have access to a computer with reliable internet connection. Desirable skills include being a natural people person, strong communicator, and having passion for Tasmania and its attractions.
The course covers three core units: Leading tour groups (SITTGDE016), preparing and presenting tour commentaries or activities (SITTGDE017), and providing visitor information (SITXCCS010). You'll develop skills in responding to visitor requests, enhancing participant experiences through presentation techniques, group communication methods, and first aid response training for various situations. The curriculum combines theoretical knowledge with practical, hands-on learning delivered in a supportive on-campus environment.
TasTAFE is Tasmania's leading vocational education provider with extensive industry connections and expertise in tourism training. The course is delivered on campus with experienced instructors who provide practical, supportive learning environments. TasTAFE offers clear pathways to further qualifications (Certificate II and III in Tourism) and has strong relationships with local tourism employers, enhancing employment prospects for graduates.
Upon completion, you'll be equipped for employment in customer service roles within Tasmania's tourism industry. Career opportunities include positions as tourist attraction customer service officers, tourism visitor information officers, and cellar door assistants at wineries and cultural venues. The Statement of Attainment provides a foundation for progression to Certificate II or Certificate III in Tourism, opening doors to supervisory and management roles in the tourism sector.
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