Partners in Training Australia
16 months or 2 years and 2 months
Become a case manager equipped to support vulnerable individuals through complex life challenges. This diploma teaches you to assess client needs, coordinate services, and develop effective support plans while working in the growing community services sector.
There are no mandatory prerequisites to enrol. You must attend a course information session and complete a Pre-training Review (PTR) and Language, Literacy and Numeracy and Digital skills assessment (LLND) to determine suitability. For online study, you'll need a computer, laptop, or tablet with stable internet connection, Zoom application, headphones/speakers, microphone, and webcam. For face-to-face classes, you'll need a laptop or tablet to access course materials via the Learning Management System. Work placement requires a current Victorian Working with Children Check and potentially additional clearances depending on your placement provider.
The course comprises 20 units of competency: 12 core units and 8 elective units. Core units cover assessing co-existing needs, developing and implementing service programs, recognising and responding to crisis situations, facilitating and reviewing case management, analysing sociological impacts, recognising domestic and family violence, working with diverse people, promoting Aboriginal and Torres Strait Islander cultural safety, managing legal and ethical compliance, facilitating workplace debriefing, reflecting on professional practice, and maintaining work health and safety. Elective units include providing advocacy services, offering loss and grief support, developing workplace communication strategies, planning group activities, facilitating goal-directed planning, implementing case management practice, coordinating complex cases, and providing case management supervision.
Partners in Training Australia specialises in delivering high-quality training for the Health and Community Services sector across Regional Victoria and Metropolitan locations. The provider offers flexible learning options including online and blended delivery designed for people with busy work lives and family commitments. With strong industry connections and expert trainers who are actively engaged professionals, PTA ensures training is practical, relevant, and aligned with current industry needs. Government-subsidised fees make the training more affordable and accessible than many other providers.
Graduates can pursue further study in the Advanced Diploma of Community Sector Management or Graduate Certificate in Client Assessment and Case Management. Employment opportunities exist across the community services sector in roles such as Case Coordinator, Client Services Assessor, Community Services Worker, Family Support Coordinator, Program Coordinator, or Welfare Worker, with potential to supervise or lead small teams or volunteers. The community services sector is growing, with Jobs and Skills Australia reporting approximately 94,500 Welfare Support Workers employed across Australia, with employment increasing by 3,300 over the past year and projected growth of 7.1% to 2030 and 13.7% to 2035.
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