Charles Darwin University (CDU)
12 months full-time or 24 months part-time
This Certificate II in Applied Digital Technologies provides foundational digital and technology skills for workplace readiness. Designed for individuals developing basic applied digital competencies, it prepares students for entry-level IT support and customer service roles through practical, hands-on training in computer systems, software, and digital technologies.
There are no formal entry requirements for this qualification. However, demonstrated vocational experience in work environments using information technologies is preferred. A Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation helps identify any areas where you may need additional support to achieve your goals. Recognition of Prior Learning (RPL) is available for skills acquired through previous study, work experience, or life experience.
The course comprises 12 units of competency (6 core and 6 elective) totaling 350-400 nominal hours. Core units cover: Sustainable work practices, digital communication in workplace environments, health and safety, computer operating systems and hardware (60 hours), application software packages (60 hours), and digital media technology packages (40 hours). Elective units (select 6) include: Cybersecurity threat protection, software installation, spam and destructive software protection, wireless network connection, hardware peripherals, web presence development using social media, digital imaging skills, and photo image production and preparation.
Charles Darwin University is the Northern Territory's largest training provider, offering industry-ready skills and experience through expert lecturers and industry professionals. CDU provides access to first-class facilities, recognition of prior learning to qualify faster, and flexible study options. The university is a nationally accredited Registered Training Organisation with pathways into higher education available for most courses, ensuring quality vocational education and career progression opportunities.
Upon completion, graduates can pursue entry-level positions in IT support and customer service sectors. Career opportunities include roles as IT Technicians, Help Desk Officers, Customer Service Representatives in ICT, Client Support Officers, and User Support Specialists. The qualification provides a foundation for further study in higher-level IT qualifications such as Certificate III and IV in Information Technology, or progression into related technology careers in growing digital industries.
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