Jobs in Australia

About Us

AIM Insurance Services is one of Australia’s leading insurance loss adjusting companies. Building on 11 successful years of growth and an exciting strategic alliance with global leader Allied Universal, we are continuing to expand our team. We are looking for a dedicated Full-Time Claims & Administrative Officer who thrives in a supportive team environment.

The Opportunity

In this dynamic role, you will serve as the backbone of our claims operation, providing critical support to our Loss Adjusters while managing day-to-day administrative tasks. As the first point of contact for policyholders during a stressful time, your empathy, clear communication, and customer-first mindset will make a real impact.

About You

We hire for attitude! Whether you come from insurance, claims, building, or simply have a background in office administration and high-volume customer service, we want to hear from you.

What will make you stand out:

• A genuine "can-do" mindset with a passion for helping people.

• Outstanding phone manner, active listening, and empathetic communication skills.

• Strong organisational ability with keen attention to detail.

• Comfort using computer systems, databases, and Microsoft Office.

• Background in insurance, claims, building, or restoration is a bonus, but not required!

Your Key Responsibilities

• Assist Loss Adjusters with active file management and daily caseloads.

• Act as the initial point of contact for policyholders and brokers with empathy and professionalism.

• Lodge, triage, and allocate new claims efficiently.

• Coordinate emergency repairs and make-safe arrangements.

• Maintain accurate client records and keep external client portals updated.

• Ensure all claims meet key Service Level Agreements (SLAs) and industry standards.

Why Join AIM Insurance Services?

• Competitive Package: $65,000 – $75,000 + 12% Super (commensurate with experience).

• Work-Life Balance: Enjoy the flexibility of a structured hybrid model (WFH every Friday).

• Perks & Location: Free onsite parking at our modern Flinders Park office.

• Culture: Join a collaborative, family-friendly, and growth-oriented team.

How to Apply

To apply, please submit your resume along with a 1-page cover letter highlighting your relevant background and why you’re the right fit for this role.

Applications are reviewed as received, so early applications are encouraged.

You can direct questions about the role to ••••@auclaimsolutions.au
Only applicants shortlisted for interview will be contacted.