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 ICT Business Analyst

Sognos Pty Ltd | North Sydney, NSW | Full-time

Salary: 100k to 110k excluding Superannuation

We are Mansys Pty Ltd, the recruitment consultant. Our client Sognos Pty Ltd are looking for a Business Analyst / Functional Consultant. As a Business Analyst, you will play a key role in the discovery, design, configuration, testing, and delivery of Microsoft Dynamics 365 and Power Platform solutions. This role blends strong business analysis capability with practical functional consulting experience, supporting customers to define business requirements, improve processes, and implement fit-for-purpose solutions across Dynamics 365, Dataverse, Power Apps, Power Automate, and Power BI. 

You will work closely with client stakeholders, project managers, solution architects, developers, and internal delivery teams to translate business needs into clear functional designs, user stories, acceptance criteria, process flows, training materials, and system documentation. The ideal candidate is confident facilitating workshops, analysing business processes, configuring solutions, supporting testing, and guiding customers through change in a consulting environment. 

Key Responsibilities and Duties: 

1. Requirement Gathering and Analysis: 

Lead and facilitate discovery sessions, workshops, interviews, and review sessions to gather business requirements, understand stakeholder needs, and translate them into clear functional specifications, user stories, and acceptance criteria. 

2. Business Process Improvement: 

Analyse current-state business processes, identify pain points, gaps, risks, and improvement opportunities, and recommend practical solutions that streamline operations and improve efficiency. 

3. Functional Solution Design: 

Work with customers and internal delivery teams to design Dynamics 365 and Power Platform solutions that align with business requirements, Microsoft best practice, security models, and Sognos delivery standards. 

4. Configuration and Implementation: 

Configure and support the implementation of Dynamics 365 Customer Engagement modules, Power Apps, Power Automate flows, Dataverse tables, forms, views, business rules, workflows, dashboards, and related solution components. 

5. Stakeholder Management: 

Build and maintain strong relationships with client stakeholders at all levels, including executives, managers, subject matter experts, and end users. Manage expectations, communicate progress, and support effective decision-making. 

6. Documentation and Reporting: 

Produce and maintain high-quality documentation, including business requirements, functional design documents, process flows, user stories, meeting notes, project updates, training materials, user guides, and system specifications. 

7. Testing and Quality Assurance: 

Support functional testing, integration testing, user acceptance testing, regression testing, defect analysis, and validation activities to ensure solutions meet agreed requirements and quality standards. 

8. Training and Change Support: 

Assist in preparing and delivering end-user training, knowledge transfer, process documentation, and adoption support to help customers transition successfully to new or improved systems. 

9. Delivery Collaboration: 

Work closely with developers, architects, project managers, functional consultants, and technical consultants to ensure functional designs are delivered accurately, efficiently, and in line with project objectives. 

10. Data, Integration, and Reporting Support: 

Contribute to discussions and documentation relating to data migration, integrations, reporting, dashboards, and Power BI requirements where these support the overall business solution. 

11. Risk and Issue Management: 

Identify potential risks, dependencies, assumptions, and issues relating to business requirements, solution design, testing, adoption, and delivery, and support the development of mitigation plans. 

12. Continuous Improvement: 

Stay current with Microsoft Dynamics 365 and Power Platform updates, tools, and best practices, and identify opportunities to improve solution delivery and customer outcomes. 

13. Additional Duties: 

Perform any other duties and responsibilities assigned or delegated to you that are within your skills, qualifications, and competencies.

Essential Skills and Qualifications 

Technical Skills 

- Strong experience in business analysis, requirements gathering, process mapping, stakeholder engagement, and functional solution design. 

- Experience with Microsoft Dynamics 365 Customer Engagement modules such as Sales, Customer Service, Marketing, and Field Service. 

- Experience with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse. 

- Ability to configure Dynamics 365 and Power Platform components such as tables, forms, views, business rules, workflows, dashboards, security roles, and environments. 

- Experience creating functional specifications, user stories, acceptance criteria, process flows, test scripts, training materials, and user guides. 

- Understanding of data migration, integrations, APIs, connectors, reporting, and system data flows in a Dynamics 365 and Power Platform context. 

- Familiarity with Agile delivery, Scrum ceremonies, backlog management, testing practices, and project documentation. 

- Working knowledge of Microsoft 365, Azure services, Dataverse security, and governance concepts will be highly regarded. 

Experience & Qualifications 

- At least 3 years of experience as a Business Analyst, Functional Consultant, Dynamics 365 Consultant, Power Platform Consultant, or similar role in a consulting or project delivery environment. 

- Demonstrated experience facilitating workshops, documenting requirements, designing functional solutions, and supporting end-to-end system delivery. 

- Bachelor's degree in Information Systems, Business, Computer Science, Information Technology, or a related field is desirable.

- Microsoft certifications in Dynamics 365, Power Platform, Power BI, or related Microsoft technologies are highly desirable. 

Soft Skills 

- Communication: Ability to convey information clearly and effectively to both technical and non-technical stakeholders, verbally and in writing. 

- Facilitation: Confidence leading workshops, asking effective questions, managing group discussions, and guiding stakeholders toward clear outcomes. 

- Analytical Thinking: Ability to analyse business processes, requirements, risks, and solution options logically and practically.

- Problem-Solving: Ability to identify issues, investigate root causes, and recommend workable solutions that support business outcomes. 

- Stakeholder Management: Ability to build trusted relationships, manage expectations, and work constructively with customers and internal teams. 

- Attention to Detail: Strong focus on accuracy and completeness in requirements, documentation, configuration, testing, and handover activities. 

- Time Management: Ability to manage competing priorities, meet deadlines, and maintain progress across multiple workstreams or projects. 

- Adaptability: Comfortable working in a fast-paced consulting environment with changing requirements, priorities, and customer needs. 

- Teamwork: Willingness to collaborate across business, functional, technical, and project management teams to achieve shared delivery outcomes.