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Mehtab Sandhu Enterprises is a locally owned taxi business based in Wavell Heights, Brisbane, providing reliable passenger transport across Brisbane’s suburbs and the wider metropolitan area. We are seeking an organised, reliable and motivated Office Manager to oversee the day-to-day administrative and office operations of our growing business.

This is a full-time position suited to someone who can workindependently, coordinate multiple administrative functions andsupport management and operational staff in maintaining efficientbusiness operations.

Benefits

• Full-time, ongoing employment
• Competitive salary of $85,000 – $92,000 per annum plus superannuation
• Stable position within an established, locally owned taxi business in Wavell Heights
• Supportive, close-knit working environment
• Opportunity to take full responsibility for the administration, staffing and compliance functions of the business

Task & responsibilities

• Oversee the day-to-day administration of the business office, and plan and improve office systems, procedures and service standards with the Director.
• Organise business resources, including driver rosters, vehicle allocation, equipment and administrative requirements, so the fleet runs smoothly across all shifts.
• Coordinate staff workloads and give staff guidance so shifts are covered, bookings are serviced and company standards are met.
• Monitor staff performance, including attendance, customer feedback, incident reports and adherence to company policies, and take corrective action where needed.
• Coordinate staff administration, including recruitment, onboarding, driver licence and accreditation checks, employee records, leave, payroll and driver settlements, induction and training, and performance management.
• Maintain and review company records, accounts documentation, invoices, employee files, and vehicle registration and insurance records.
• Coordinate vehicle servicing, repairs, roadworthy inspections and insurance claims with mechanics and insurers to keep the fleet available and compliant.
• Liaise with accountants, insurers, mechanics, booking/dispatch providers, customers and regulators to coordinate business matters and resolve administrative or operational issues.
• Make sure office equipment, booking systems, in-vehicle payment terminals, cameras and supplies are available, maintained and replaced when needed.
• Maintain workplace procedures that support work health and safety for staff and vehicles.
• Monitor business practices and documentation to make sure activities follow company policies and regulatory requirements, including [State] taxi/point-to-point licensing, driver accreditation and vehicle standards.
• Prepare and maintain business correspondence, reports, operational records and other documentation the taxi business needs.

Qualification & experience

At least 1 year of relevant work experience in office management, administration or a closely related role.

Strong organisational and time-management skills.

Good written and verbal communication skills.

Ability to manage competing priorities and work with minimal supervision.

Good computer skills, including experience using Microsoft Office and general business administration systems.

Strong attention to detail and ability to maintain accurate records.

Ability to communicate professionally with employees, drivers, customers, suppliers and contractors.

Experience within the transport, logistics or similar industry will be highly regarded.