Jobs in Australia

You will run the administrative operations that keep our telehealth service working, so doctors can consult and patients are billed, referred and followed up correctly. You will lead the administrative team, own rostering, payroll and invoicing, and manage Medicare billing and clinical administration workflows. You will also keep our administrative practices compliant with Australian healthcare, privacy and employment requirements. You will report to the Chief Operations Officer.

Benefits

Task & responsibilities

• Plan, review and improve administrative workflows for bookings, referrals, pathology and radiology requests and patient follow-up
• Set service standards and turnaround targets, and report on them to management
• Lead the administrative team: assign work, set priorities, monitor performance and allocate staff and resources to meet patient demand
• Coordinate hiring, induction, training and performance reviews for administrative staff
• Prepare doctor and administrative rosters, manage appointment availability and process payroll
• Manage Medicare billing and claims, practitioner invoicing and payment tracking, and liaise with our external accountant
• Complete administrative onboarding for newly placed doctors, including system access, billing training and provider setup, and act as their administrative point of contact
• Ensure administrative practices comply with privacy, Medicare, workplace health and safety and employment requirements, and manage office systems, software and suppliers

Qualification & experience

• A diploma or higher in business administration, health administration or practice management, or at least three years of relevant experience in place of a formal qualification
• At least three years’ experience in healthcare administration, including at least one year supervising administrative staff
• Working knowledge of Medicare billing, PRODA and provider administration
• Experience preparing rosters and processing payroll and invoicing
• Experience with practice management systems and telehealth platforms
• Strong organisational, leadership and communication skills, with doctors, patients and staff
• Experience in telehealth or digital health, and knowledge of Australian health privacy requirements, is an advantage
• Right to work in Australia