Jobs in Australia

RSR Consulting, on behalf of Sakhi Lal Pty Ltd trading as South Seoul, is seeking a qualified and experienced Retail Manager (General) to oversee the day-to-day operations of its food retail establishment in Murrumba Downs, Queensland.

The successful candidate will be responsible for managing retail operations, product selection, inventory, purchasing, pricing, budgeting, promotional activities, staff performance and customer service standards.

The position requires strong leadership, organisational and commercial management skills to ensure the establishment operates efficiently, meets financial objectives and consistently delivers high-quality products and customer experiences.

The Retail Manager will also ensure compliance with food safety, workplace health and safety, and other relevant regulatory requirements while contributing to the ongoing performance and growth of the business.

Benefits

• Competitive salary in the range of $80,000–$85,000 per annum plus superannuation.
• Full-time employment, 38 hours per week.
• Opportunity to lead and manage retail operations in a customer-focused food business.
• Responsibility for staff management, business performance, sales and operational improvements.
• Supportive and team-oriented working environment.
• Opportunities for professional development and career progression.

Task & responsibilities

• Determine and manage the appropriate product mix, stock levels and customer service standards to meet customer demand while minimising waste.
• Develop and implement purchasing strategies, coordinate supplier orders and establish competitive pricing structures to support sales growth and profitability.
• Plan and oversee promotional campaigns, advertising activities, new menu promotions and special offers to increase customer engagement and sales.
• Manage retail sales operations, advise customers on product selections and ensure consistently high standards of customer service.
• Maintain accurate records of inventory, stock movements, cash handling, online financial transactions and end-of-day reconciliations.
• Prepare and monitor operational budgets, manage expenditure and review financial performance to achieve business objectives.
• Manage staff recruitment, selection, rostering, training, supervision and performance, providing guidance and feedback to maintain operational standards.
• Ensure compliance with workplace health and safety regulations, relevant employment legislation, food safety requirements and applicable industry standards.
• Oversee food quality, hygiene standards, equipment maintenance and overall store presentation to ensure a safe and well-maintained retail environment.
• Monitor customer satisfaction, online reviews and feedback, and handle customer enquiries and complaints professionally.
• Review sales performance, stock efficiency, operational costs and customer service outcomes, recommending improvements to business productivity and profitability.

Qualification & experience

• AQF Diploma or higher qualification in Retail Management, Business Management, Hospitality Management or a closely related discipline.
• Minimum one (1) year of relevant experience managing or supervising a retail or food service establishment.
• Demonstrated experience in retail operations, stock management, purchasing, pricing and budgeting.
• Strong leadership, staff management, rostering, training and supervisory capabilities.
• Sound knowledge of food safety, workplace health and safety and relevant regulatory requirements.
• Excellent customer service, communication, organisational and problem-solving skills.
• Ability to manage operational costs, monitor sales performance and maintain accurate business records.
• Ability to work independently, manage competing priorities and maintain high operational standards.