Jobs in Australia

As the Customer Service Manager, you will oversee the daily operations of our Kalgoorlie locations, leading a team to deliver exceptional customer service while ensuring efficient business operations. This role combines leadership, customer engagement, staff management, and operational oversight in a fast-paced environment.

Benefits

Attractive salary package 

Full time, stable position 

Opportunity to lead and develop a high performing team 

Supportive team environment 

Task & responsibilities

Managing and supervising staff, customer service operations and fleet

Leading, training and mentoring customer service staff

Manage the location finances and prepare operational and performance reports as required

Review operational performance, analyse sales and financial data and identifying service improvements

Coordinate staff rostering including annual leave and workforce requirements

Building and maintaining strong customer relationships 

Supporting business growth through customer retention and service excellence

Monitoring customer satisfaction and resolving complex customer issues 

Qualification & experience

Relevant AQF Associate Degree, Advanced Diploma or Diploma or 3 years relevant experience may substate for the formal qualification 

The right person for this role will have the following key skills and qualities:

Strong customer service and conflict resolution skills 

Excellent communication, organisational and time management skills 

Demonstrated experience leading and developing teams