Jobs in Australia

Retail Manager – Mobile & Telecommunications Store

The Pacific Group Communications Pty Ltd | Brunswick VIC 3056 and/or Tarneit VIC 3029

Full-time, permanent | 38 hours per week | $80,000 – $85,000 per year + super

Benefits

This is a permanent full-time role of 38 hours per week, offering long-term security in an established and growing business. You’ll earn a competitive salary of $80,000 – $85,000 per year plus superannuation, reflecting the responsibility and leadership the role involves. You’ll work in a supportive, professional and team-oriented environment where your ideas, effort and results are recognised. We’re committed to your growth and offer real opportunities for career development as the business expands. As Retail Manager, you’ll have the autonomy to lead your own store, build and develop a high-performing team, and shape how the store operates every day. You’ll also work in the fast-moving telecommunications industry, staying ahead of the latest mobile technology, products and customer trends. Above all, you’ll play a key role in the success of a growing business, where strong leadership makes a visible difference. If you’re ready for a role where you can lead, grow and make a real impact, we’d like to hear from you.

Task & responsibilities

• Lead and coordinate the store’s daily operations
• Plan and deliver sales strategies, promotions and store plans to reach revenue targets
• Oversee sales of mobile phones, tablets, accessories, SIM cards, mobile plans and internet services
• Track stock levels and arrange purchasing and replenishment
• Manage supplier relationships and negotiate stock orders
• Run regular stocktakes and keep stock records accurate
• Set and review product pricing and merchandising
• Keep displays and store presentation to a high standard
• Recruit, induct and train new staff
• Prepare rosters, assign duties and supervise staff
• Set individual and team sales targets, track performance and coach staff
• Prepare and manage the store budget, control costs and analyse sales and financial reports
• Keep cash handling, point-of-sale and loss-prevention procedures working well
• Resolve escalated customer complaints quickly and professionally
• Ensure compliance with WHS, Australian Consumer Law, industry regulations and company policies

Qualification & experience

• Australian Citizen or Permanent Resident with unrestricted work rights in Australia
• A Diploma or higher (AQF) in Retail Management, Business, Management or a related field
• At least three years of relevant work experience may be accepted instead of the formal qualification
• At least two years of experience in retail operations
• Experience as a retail manager, store manager or supervisor (preferred)
• Experience in mobile phone, telecommunications or consumer electronics retail (highly regarded)
• Good knowledge of mobile devices, mobile plans, internet services and accessories
• Proven experience recruiting, training, rostering and managing retail staff
• Strong skills in stock control, purchasing and stocktaking
• Experience in sales planning, setting targets and building revenue
• Ability to prepare and track budgets and analyse sales and financial reports
• Confidence with POS, stock management and retail reporting systems
• Excellent leadership, communication and customer service skills
• Strong organisational and problem-solving skills, with the ability to handle escalated complaints
• Ability to work on your own, juggle priorities and deliver results