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Kensington IGA Plus Liquor is seeking an experienced and motivated Retail Manager to join our team at 412 Macaulay Road, Kensington VIC 3031. The successful candidate will be responsible for overseeing daily store operations, managing inventory, supervising staff, driving sales performance and ensuring excellent customer service. We are looking for a reliable and organised individual with strong leadership skills and a relevant qualification or at least 3 years of experience in retail management.

Duties and Responsibilities:

• Manage daily IGA store operations, including stock ordering, receiving, replenishment, inventory control and customer service.
• Select and maintain a suitable range of groceries, fresh produce, dairy, frozen foods, beverages and other retail products based on customer demand and profitability.
• Coordinate with suppliers, manage purchasing arrangements and ensure timely deliveries and adequate stock availability.
• Develop pricing, promotional and sales strategies to increase customer engagement, revenue and store profitability.
• Oversee customer service standards, handle enquiries, resolve complaints and ensure customer satisfaction.
• Monitor sales, expenses, stock movements and profit margins, prepare financial reports and manage store budgets.
• Utilise point-of-sale, inventory management and accounting software to maintain accurate stock and financial records.
• Recruit, train, roster and supervise staff, allocate responsibilities and monitor employee performance.
• Ensure compliance with food safety, workplace health and safety, hygiene and applicable retail regulations.
• Maintain store presentation, product displays, stock rotation, cleanliness and overall operational efficiency.

Skills and Qualifications:

• A relevant qualification in management or a related field, or a minimum of 3 years of relevant work experience in retail management.
• Strong knowledge of stock ordering, inventory management, supplier coordination and merchandising.
• Proven ability to manage daily store operations, supervise staff and achieve sales and profitability targets.
• Excellent leadership, organisational, communication and customer service skills.
• Sound understanding of budgeting, financial reporting, pricing strategies and cost control.
• Proficiency in point-of-sale systems, inventory management software and Microsoft Office.
• Knowledge of food safety, workplace health and safety and relevant retail regulations.
• Ability to work independently, resolve operational issues and make effective business decisions.
• Flexibility to work weekends, public holidays and extended trading hours as required.