Jobs in East Melbourne

The Office Manager will be responsible for planning, organising, directing and controlling the administrative functions and resources of Studyizy PTY LTD operating as  ApplyVisa Success. The position involves managing office systems, supervising onshore and offshore personnel, coordinating immigration case administration, overseeing financial administration, and ensuring office procedures comply with relevant regulatory and professional standards.

The successful candidate will have extensive experience in managing immigration-related office operations, excellent bilingual communication skills in English and Persian, and strong knowledge of Australian immigration administrative procedures and the Office of the Migration Agents Registration Authority (OMARA) Code of Conduct.

Benefits

• Full-time employment + superannuation
• Opportunity to manage and coordinate our established immigration office's administrative operations in Melbourne.
• Exposure to Australian immigration industry practices and international business operations.
• Opportunity to contribute to improvements in office systems, service standards and team performance.

Task & responsibilities

• Contributing to the planning, development and review of  our Melbourne immigration office services, establishing operational priorities, and coordinating activities between onshore and offshore staff.
• Establishing, implementing and monitoring office service standards, administrative procedures and internal operational policies.
• Allocating immigration case administration tasks to appropriate staff members, monitoring workloads, reviewing performance and ensuring timely completion of assigned responsibilities.
• Managing immigration client records, documentation, correspondence, accounts and administrative systems in accordance with applicable OMARA requirements and confidentiality obligations.
• Maintaining appropriate client file management, document retention and record-keeping procedures consistent with the OMARA Code of Conduct.
• Liaising with clients, business partners, professional advisers and relevant service providers to coordinate office activities and resolve operational issues.
• Managing and maintaining office facilities, migration practice management software, client relationship management (CRM) systems and other administrative resources.
• Monitoring office procedures to support compliance with Department of Home Affairs (DHA) requirements, the OMARA Code of Conduct and other applicable Australian laws and regulations.
• Coordinating personnel activities, including recruitment, staff induction, performance management, training, supervision and workforce planning.
• Supervising the administrative aspects of office accounting, client invoicing, payment records, payroll coordination and financial reporting.
• Monitoring administrative workflows, client service performance, staff productivity and operational efficiency, and implementing improvements where necessary.
• Ensuring effective communication and coordination between the Australian office, offshore administrative staff and relevant business partners.
• Maintaining workplace health and safety procedures and ensuring office facilities and equipment are appropriately maintained.
• Ability to manage multiple deadlines, coordinate competing priorities and maintain accurate administrative records.

Qualification & experience

• Minimum five (5) years of demonstrated professional experience as an Office Manager within an immigration-related business 
• Advanced professional fluency in both English and Persian , including excellent written and verbal communication skills.
• Demonstrated knowledge of the Australian migration system, including immigration office procedures, visa application administration and Department of Home Affairs processes.
• Sound knowledge of the OMARA Code of Conduct and the administrative obligations applicable to Australian registered migration agents.
• Proven experience maintaining immigration client files and managing records in accordance with applicable OMARA professional and record-keeping standards.
• Demonstrated experience managing onshore and offshore staff, assigning responsibilities and monitoring team performance.
• Experience using migration practice management software, client CRM systems and electronic document management platforms.
• Experience overseeing office accounting procedures, client invoicing, payroll administration and financial records.
• Mastery of the working with the Migration Manager Software
• Strong leadership skills, including staff supervision, delegation, performance monitoring and conflict resolution.
• High level of attention to detail, professional integrity and commitment to regulatory compliance.